Troubleshooting
This chapter covers solutions for potential issues that may arise while using IndyEye.
Issues in App Connection
If you're having trouble connecting to the app, please refer to the following list of error messages, their causes, and solutions.
| Error Message | Cause | Solution |
|---|---|---|
| IP address not found. | The power of the robot/vision controller is off or there's a network connection problem. | Check the power status of the robot, network connection, and IP address. Additionally, check the tablet's network connection. |
| IP exists, but failed to connect to the Vision program. | The Vision program is offline. | The program may be still restarting, so please wait until it fully turns online. If the issue persists, please contact customer service. |
| Vision server does not respond. 1 | Communication issue with the robot (sudden termination, auto disconnection due to prolonged idle state) | Restart the robot and the entire system, maintain the connection with the robot only when necessary. There is no need to keep the robot connected except when operating the robot or conducting position recognition tests using the IndyEye app. |
1 In versions 0.5.0 and below, this issue can happen if the robot remains connected while idling for over two hours. You can receive a version update from the customer center.
Issues with the Camera Image Screen
"No camera available" Message
- If the message "No camera available" appears instead of the camera screen, the camera connection may have been lost, or the signal is unstable. Please use the cable provided with the product or a better quality short cable. A USB repeater cable can also help improve the connection.
Image is out of focus
- If the focus of the image doesn't match your desired focus distance, you can remove the metal frame ① on the front cover of the camera lens by turning it clockwise and adjust the focus by turning the internal lens ②. Be careful not to contaminate the lens and the cover.
Front Cover Removal & Lens Adjustment
